Helpdesk software for teams
Email, contact form and customer portal come together in one view. Rules share out the work, watch your promises and show you how it is going.
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In Dutch, English, German, French, Spanish and Italian.
Customer email, forms and portal questions become tickets in the same inbox. Nobody has to dig through a shared mailbox to find out who already answered what.
Share tickets out automatically, send a reminder after a few quiet days and watch response times during working hours. You keep your attention on the question itself.
See how much comes in, how fast you answer and how happy customers are. Download the figures, or have them emailed every Monday.
A helpdesk is more than an inbox. Here is what is in it, by topic.
Customer email becomes a ticket. Your reply goes back as ordinary email. Internal notes stay internal.
Triggers react to every ticket, automations work on time, for example after three days without a reply.
Set target times for first reply and resolution, during working hours. See what is about to be late.
In turn, to the least busy colleague, or to whoever has the right skill, such as the customer’s language.
Customers follow their questions and rate the answer. On your own site: a contact form with spam protection.
Articles in several languages, with search and suggestions while a customer types a question.
The workspace, the emails and the help center in Dutch, English, German, French, Spanish and Italian.
Volume, response times, resolution times and satisfaction. Download as CSV or have them emailed weekly.
Mentions with @name, notifications, tabs for open tickets and drafts that are not lost.
Two-step sign-in, roles with fine-grained permissions, a log of changes, and backup and restore.
A REST API, signed webhooks, API tokens and OAuth for your own systems.
See the orders of the person who wrote in, from WooCommerce, Shopify or Magento, and put an order in your reply with one click.
One line of script puts a button on your website: search the help center, or write to you. Nothing loads until a visitor opens it.
Your logo and your colour on the help center, the sign-in page and the customer portal.
Summaries, reply drafts and translations as suggestions. Off until you switch them on.
The ticket
Every message sits in its conversation. Internal notes are for your team only, and with @name a colleague is notified at once.
Rules and promises
Decide what happens when a ticket arrives or sits too long, and how fast you want to respond. On every ticket you see how much time is left.
For your customers
A help center with search, a portal to follow questions and a contact form for your own website.
Your webshop
Connect WooCommerce, Shopify or Magento and every ticket shows the orders of the person who wrote in: what, when, how it stands and the tracking number.
We help you get going, from the first address to the first rules.
On an address of its own, with your email address in it. After that you can receive and answer customer email straight away.
Colleagues, groups, working hours and promises you set up yourself, in plain language.
Customer email becomes a ticket. Your reply goes back as ordinary email, and the customer can simply write back.
A helpdesk holds what customers trust you with. So you can shield it, read back what changed and take it with you.
Ask for a code from an authenticator app when people sign in, for admins or for the whole team.
Decide per role who may do what: see tickets, delete, merge or edit the help center.
Every change to the settings, by whom and when, is in a log you cannot edit from inside the helpdesk.
Download everything in one file and put it back if you need to. Your data stays yours.
Every helpdesk has its own walled-off database and its own address.
Summaries and reply drafts are off until you switch them on. They are suggestions: nothing goes to a customer without you. Settings shows what is sent.
For teams that have outgrown a shared mailbox: web shops, installation and service companies, agencies and anyone who answers customer questions with more than one person.
In most cases yes: your customers keep writing to the same address and we make sure it ends up in the helpdesk. Exactly how depends on where your domain is managed. We settle that beforehand.
Dutch, English, German, French, Spanish and Italian. That goes for your team’s workspace, the emails to customers and the help center.
Every helpdesk has its own walled-off database on Cloudflare’s network. At any moment you can download everything in one file.
You download a backup with everything in it: people, tickets, rules, help center and settings. The file is yours.
AI help is off by default. If you switch it on, you get suggestions for summaries, replies, translations and sorting. A person decides what is sent. Settings shows exactly what goes to the model. It runs on Cloudflare, which does not promise a country, so if customer text must stay inside the EU, leave it off.
Yes, with a REST API, signed webhooks, API tokens and OAuth. For reporting outside the helpdesk there are exports you can fetch again and again.
Yes, for WooCommerce, Shopify and Magento. You give the helpdesk a read-only key from your shop, and from then on every ticket shows the orders of the person who wrote in. Nothing is copied: the helpdesk asks your shop when you look.
Yes: give the address of your Zendesk help center and its articles come across, pictures included. Tickets are not part of that yet.
The price depends on the number of people who answer tickets. Get in touch and you will receive a proposal.
Send a message. We show you how Tiqvero works and look together at what you need.